How We Treat Your Account Data
Your privacy record starts when you create an account, verify a mobile number, set login details, browse tables or send a wallet request. For Touch 'n Go, GrabPay, Boost dan FPX, we record the transaction reference, amount, time and status so your balance can be checked
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against our wallet ledger. We do not need your full banking password or wallet PIN. Some data is kept longer when required for fraud checks, disputes, accounting or law enforcement requests. Access to any account feature depends on local law and is available where local law
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permits. This Privacy Policy also explains how to ask for a copy, correction or closure handling through our support team. We write each action into an internal log so you can follow the path of your request.
Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.